Last Updated: December 27, 2024
This Privacy Notice (“Notice”) applies to the processing of personal information by Mederva Health, Inc. and our affiliates includingMederva Medical Corporation, a California Medical Professional Corporation (“Mederva Health,” “we,” “us,” or “our”), including on our digital platform and mobile application (“App”), our website available at https://medervahealth.com (“Site”), our associated site(s), our microsite(s), and our other online or offline offerings which link to, or are otherwise subject to, this Privacy Notice (collectively, the “Services”).
Special Note to United States Mederva Health Patients and Potential Patients
When you download our App visit our Site or inquire about or register for our Services, we may collect information that identifies you and relates to your past, present, or future physical or mental health, treatment and services received, and payment for such treatment and services. This information may be considered protected health information (“PHI”) protected by the Health Insurance Portability and Accountability Act of 1996 (as amended) and the Health Information Technology for Economic and Clinical Health Act. If you receive care from us, this Notice describes how we collect, use, and share your non-PHI personal information and is separate from and in addition to our HIPAA Notice of Privacy Practices describing how we use and disclose your PHI.
Special Note to Washington State and Nevada Mederva Health Patients and Potential Patients
For information on our processing of “consumer health data” subject to theWashington My Health My Data Act or Nevada Consumer Health Data Privacy Law, please see Annex A – Supplemental U.S. Consumer Health Data Privacy Notice.
Special Note to Users Interacting with a Mederva Health-Engaged Medical Provider
If you interact directly with a MedervaHealth-engaged medical provider, please note this PrivacyNotice is distinct from and addition to such medical providers’ privacy statements, policies, and notices of privacy practices. Please be sure to carefully review this Privacy Notice and all privacy statements, policies, and notices of privacy practices applicable to you and your personal information.
- UPDATES TO THIS PRIVACY NOTICE
- PERSONAL INFORMATION WE COLLECT
- HOW WE USE PERSONAL INFORMATION
- HOW WE DISCLOSE PERSONAL INFORMATION
- YOUR PRIVACY CHOICES AND RIGHTS
- INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
- RETENTION OF PERSONAL DATA
- CHILDREN’S PERSONAL INFORMATION
- THIRD-PARTY WEBSITES/APPLICATIONS
- CONTACT US
ANNEX A – SUPPLEMENTAL CONSUMER HEALTH DATA PRIVACY NOTICEANNEX B – CONSUMER HEALTH DATA AUTHORIZATION
1. UPDATES TOTHIS PRIVACY NOTICE
We may update this Privacy Notice from time to time in our sole discretion. If we do, we’ll let you know by posting the updated Privacy Notice on our website and/orby sending other communications where required by law.
2. PERSONAL INFORMATION WE COLLECT
We collect personal information you provide to us, personal information we collect automatically when you use the Services, and personal information from third-party sources (see Section 4 below), as described below.
- Personal Information You Provide to Us Directly
We may collect personal information you provide to us.
- Account Information. We may collect personal information in connection with the creation or administration of your account. This personal information may include, but is not limited to, your name, date of birth, gender, email address, phone number, payment information, and other information you store when registering and maintaining your account. To fully utilize our Services, you maybe required to fill out and submit forms containing personal information such as your name, address, telephone number, social security number, health-related symptoms, and other personal information relevant to your health status, diagnosis, treatment, and insurance coverage.
- Purchases. We may collect personal information and details associated with your purchases, including payment information. Any payments made via our Services are processed by third-party payment processors such asStripe. We do not directly collect or store any payment card information entered through our Services, but we may receive information associated with your payment card information (e.g., your billing details).
- Your Communications with Us. We, and our service providers, may collect the information you communicate to us, such as through email or the messaging tool within the App.
- Surveys. We may contact you to participate in surveys. If you decide to participate, we may collect personal information from you in connection with the survey.
- Interactive Features. We and others who use our Services may collect personal information you submit or make available through our interactive features (e.g., messaging features, commenting functionalities, forums, blogs, and social media pages) (“User Content”). Any information you provide using the public sharing features of the Services will be considered “public.”
- Conferences, Trade Shows, and Other Events. We may collect personal information from individuals when we attend or host conferences, trade shows, and other events.
- Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.
- Job Applications. If you apply for a job with us, we will collect any personal information you provide in connection with your application, such as your contact information, educational and employment history, and CV information.
- Personal Information Collected Automatically
We may collect personal information automatically when you use the Services.
- Device Information. We may collect personal information about your device, such as yourInternet protocol (IP) address, user settings, cookie identifiers, other unique identifiers, browser or device information, Internet service provider, and location information (including, as applicable, approximate location derived from IP address and precise geo-location information).
- Usage Information. We may collect personal information about your use of the Services, such as the pages you visit, you search for, the types of content you interact with, information about the links you click, the frequency and duration of your activities, and other information about how you use the Services.
- Cookie Notice (andOther Technologies). We, as well asthird parties, may use cookies, pixel tags, and other technologies (“Technologies”)to automatically collect personal information through your use of the Services.
- Cookies. Cookies are small text files stored in device browsers.
- Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Services collecting personal information about use of or engagement with the Services. The use of a pixel tag allows us to record, for example, that a user has visited, a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.
- See “Your Privacy Choices and Rights” below to understand your choices regarding these Technologies.
- Personal Information Collected from Third Parties
We may collect personal information about you from third parties. For example, if you access the Services using a Third-Party Service (defined below), we may collect personal information about you from such Third-Party Service you have made available via your privacy settings. In addition, we and other third parties may upload or otherwise provide personal information about you (i.e., diagnostic testing results).
We use personal information for a variety of business purposes, including to provide the Services, for administrative purposes, and to provide you with marketing materials, as described below.
- Provide the Services
We use personal information to fulfill our contract with you and provide the Services, such as:
- Managing your information;
- Providing access to certain areas, functionalities, and features of the Services;
- Delivering accurate and personalized recommendations through the use of artificial intelligence and machine learning capabilities;
- Answering requests for support;
- Communicating with you;
- Sharing personal information with third parties as needed to provide the Services;
- Processing your financial information and other payment methods for products and Services purchased;
- Reviewing applications if you apply for a job with us; and
- Allowing you to register for events.
Our services are enabled by machine-learning tools fundamental to our ability to provide real-time engagement, inform treatment approaches, and track progress. These machine-learning tools process natural language communications to support user experience and outcomes.
- Administrative Purposes
We use personal information for various administrative purposes, such as:
- Pursuing our legitimate interests such as direct marketing, research and development(including marketing research), network and information security, and fraud prevention;
- Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
- Carrying out analytics;
- Measuring interest and engagement in the Services;
- Improving, upgrading, or enhancing the Services;
- Analyzing, improving, upgrading, and/or enhancing the Services through the use of artificial intelligence and other methods;
- Developing new products and services;
- Creating de-identified and/or aggregated information. If we create or receive de-identified information, we will not attempt to re-identify such information, unless permitted by, or required to comply with, applicable laws;
- Ensuring internal quality control and safety;
- Authenticating and verifying individual identities, including requests to exercise your rights under this Privacy Notice;
- Debugging to identify and repair errors with the Services;
- Auditing relating to interactions, transactions, and other compliance activities;
- Enforcing our agreements and policies; and
- Carrying out activities required to comply with our legal obligations.
- Marketing
We may use personal information to tailor and provide you withmarketing and other content. We may provide you with these materials as permitted by applicable law.
California Shine the Light: If you are a California resident, you may annually submit a request to us to find out whether we have shared your personal information with third parties for the third parties’ direct marketing purposes. If you would like to submit such a request, please “Contact Us.”If you have any questions about our marketing practices, you may contact us at any time as set forth in “Contact Us” below.
- With Your Consent or Direction
We may use personal information for other purposes clearly disclosed to you at the time you provide personal information with your consent, such as if you opt-in to participate in research studies and research and development activities, or as otherwise directed by you.
- Automated Decision Making
We may engage in automated decision making, including profiling. Mederva Health’s processing of your personal information will not result in a decision based solely on automated processing that has a legal or other similarly significant effect on you unless such a decision is necessary as part of a contract we have with you, we have your consent, or we are permitted by law to engage in such automated decision making.
If you have questions about our automated decision making, you may contact us as set forth in “Contact Us” below.
We disclose personal information to third parties for a variety of business purposes, including to provide the Services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer, as described below.
- Disclosures to Provide the Services
We may disclose any of the personal information we collect to the categories of third parties described below.
- Service Providers. We may disclose personal information to third-party service providers assisting us with the provision of the Services. This may include, but is not limited to, service providers that provide us with hosting, customer service, analytics, marketing services, IT support, productivity tools, and related services. In addition, personal information and chat communications may be disclosed to service providers that help provide our chat features. Some of the service providers we may engage with, but are not limited to, include the following:
- Google Analytics. For more information about how Google uses your personal information, please visit Google Analytics’ Privacy Notice. To learn more about how to opt-out of Google Analytics’ use of your personal information, please click here.
- Meta. For more information about Meta’s use of your personal information, please visit Meta’s Data Policy.To learn more about how to opt out of Meta’s use of your information, please click here while logged in to your Meta account.
- Other Users You Share or Interact With. The Services may allow Mederva Health users to post User Content. User Content may be read, collected, used, and shared by other users. Please exercise caution when posting such User Content.
- Third-Party Services You Share or Interact With. The Services may link to or allow you to interface, interact, share information with, direct us to share information with, access and/or use third-party websites, applications, services, products, and technology (each a “Third-Party Service”).
Any personal information shared with a Third-Party Service will be subject to the Third- Party Service’s privacy policy. We are not responsible for the processing of personal information by Third-Party Services. - Business Partners. We may share your personal information with business partners to provide you with a product or service you have requested. We may also share your personal information with business partners with whom we jointly offer products or services.
Once your personal information is shared with our business partner, it will also be subject to our business partner’s privacy policy. We are not responsible for the processing of personal information by our business partners. - Affiliates. We may share your personal information with our corporate affiliates.
- Advertising Partners.We may share your personal information with third-party advertising partners.These third-party advertising partners may set Technologies and other tracking tools on our Services to collect information regarding your activities and your device (e.g., your IP address, cookie identifiers, page(s) visited, location, time of day). These advertising partners may use this information (and similar information collected from other services) for purposes of delivering personalized advertisements to you when you visit digital properties within their networks. This practice is commonly referred to as “interest-based advertising”, “personalized advertising”, or “targeted advertising.”
Some of the advertisingTechnologies we may use, but are not limited to, include the following:
- Google. For more information about Google’s use of your personal information, please visit Google’s Data Policy.To opt out of Google’s use of your information, please click here.
- Instagram. For more information about Instagram’s use of your personal information, please visit Instagram’sData Policy. To opt out of Instagram’s use of your information, please click here while logged in to your Instagram account.
- Meta Connect. For more information about Meta’s use of your personal information, please visit Meta’s Data Policy. To learn more about how to opt out ofMeta’s use of your information, please click here while logged in to your Meta account.
- TikTok. For more information about TikTok’s use of your personal information, please visit TikTok’s Data Policy. To opt out of TikTok’s use of your information, please click here.
- X (formerly known as Twitter). For more information about X’s use of your personal information, please visit X’s Privacy Policy.To opt out of X’s use of your information, please click here while logged in to your X account.
- Disclosures to Protect Us or Others
We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity. - Disclosure in the Event of Merger, Sale, or Other Asset Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, purchase or sale of assets, transition of service to another provider, or other similar corporate transaction, your personal information may be disclosed, sold, or transferred as part of and limited to such a transaction.
5. YOUR PRIVACY CHOICES AND RIGHTS
- Your Privacy Choices. The privacy choices you may have about your personal information are described below:
- Email Communications. If you receive an unwanted email from us, you can use the unsubscribe functionality found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails. We may also send you certain non-promotional communications regarding us and theServices, and you will not be able to opt out of those communications (e.g.,communications regarding the Services or updates to this Privacy Notice).
- Text/SMS Messages.If you receive an unwanted promotional or informational text/SMS message from us, you may opt out of receiving future text/SMS messages from us by following the instructions in the text/SMS message you have received from us or by otherwise contacting us as set forth in “Contact Us” below.
- Mobile Devices. We may send you push notifications through our mobile application.You may opt out from receiving these push notifications by changing the settings on your mobile device. With your consent, we may also collect precise location-based information via our mobile application. You may opt out of this collection by changing the settings on your mobile device. To request deletion of your account, please use the standard deletion functionality available via theServices or contact us using the information set forth in “Contact Us” below.
- Do Not Track signals and Global Privacy Control. Certain web browsers and other programs may transmit“do-not-track” “opt-out” signals, also called a Global Privacy Control (or “GPC”)signal (we refer to these as “GPC Signals”), to websites with which the browser communicates. In most cases you will need to change your web browser’s settings or add an application to your web browser to enable your browser to send a GPC Signal. Our websites will recognize GPC Signals for website users differently, based on the location of the user when they access our websites. For users accessing our websites from U.S. states with laws requiring recognition of GPC Signals, we will recognize and apply the GPC Signal to inactivate all the cookies for that website, except for cookies necessary for the website to operate.
Some web browsers incorporate other"do-not-track" (“DNT”) or similar features that signals to websites with which the browser communicates that a visitor does not want to have their online activity tracked. As of the Effective Date, not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, we along with many other digital service operators do not respond to all DNT signals. We recognize GPC signals as required under certain state privacy laws, but we do not currently recognize other DNT signals. For more information about the Global Privacy Control, please visit https://globalprivacycontrol.org. - Cookies. You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits.However, if you adjust your preferences, the Services may not work properly.
Please note that cookie-based opt-outs are not effective on mobile applications. However, you may opt-out of certain tracking on some mobile applications by following the instructions for Android, iOS, and others.
The online advertising industry also provides mechanisms that may allow you to opt out of receiving targeted ads from organizations that participate in self-regulatory programs. To learn more, visit the Network Advertising Initiative, the DigitalAdvertising Alliance, and the European DigitalAdvertising Alliance.
Please note you must separately opt out in each browser and on each device.
- Your Privacy Rights. In accordance with applicable law, you may have the right to:
- Confirm Whether We Are Processing Your Personal Information;
- Request Access to or Portability of Your Personal Information;
- Request Correction of Your Personal Information;
- Request Deletion of Your Personal Information;
- Request Restriction of or Object to our Processing of Your Personal Information;
- Request to Opt-Out of Certain Processing Activities including, as applicable, if we process your personal information for “targeted advertising” (as “targeted advertising” is defined by applicable privacy laws), if we “sell” your personal information (as “sell” is defined by applicable privacy laws), or if we engage in “profiling” in furtherance of certain “decisions that produce legal or similarly significant effects” concerning you (as such terms are defined by applicable privacy laws);and
- Withdraw Your Consent to our Processing of Your Personal Information. Please note that your withdrawal will only take effect for future processing and will not affect the lawfulness of processing before the withdrawal.
If you would like to exercise any of these rights, please contact us asset forth in “Contact Us” below. We will process such requests in accordance with applicable laws.
Only you, or someone legally authorized to act on your behalf in certain jurisdictions, may make a request to exercise the rights listed above regarding your personal information. If your personal information is subject to a law that allows an authorized agent to act on your behalf in exercising your privacy rights and you wish to designate an authorized agent, please provide written authorization signed by you and your designated agent using the information found in “Contact Us” below and ask us for additional instructions.
To protect your privacy, we will take steps to verify your identity before fulfilling requests submitted under applicable privacy laws. These steps may involve asking you to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.Examples of our verification process may include asking you to confirm the email address we have associated with you.
Some laws may allow you to appeal our decision if we decline to process your request. If applicable laws grant you an appeal right, and you would like to appeal our decision with respect to your request, you may do so by informing us of this and providing us with information supporting your appeal.
- Consumer Health Privacy Laws
If you are a consumer residing in a U.S. state with a comprehensive consumer health data privacy law, such as the state of Washington or Nevada, please review our Annex A – Supplemental Consumer HealthData Privacy Statement for our privacy practices related to consumer health data.
If you are a consumer residing in a U.S. state with a comprehensive consumer health data privacy law, such as the state of Washington or Nevada, please review our Annex A – Supplemental Consumer HealthData Privacy Statement for our privacy practices related to consumer health data.
6. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
All personal information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws different from the laws where you live.
7. RETENTION OF PERSONAL DATA
We store the personal information we collect as described in this Privacy Notice for as long as you use theServices, or as necessary to fulfill the purpose(s) for which it was collected, provide the Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws, unless you ask us to delete or transfer such information by contacting us as set forth in “Contact Us” below.
To determine the appropriate retention period for personal data, we may consider applicable legal requirements, the amount, nature, and sensitivity of the personal data, certain risk factors, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.
8. CHILDREN’S PERSONAL INFORMATION
The Services are not directed to individuals under 18 (or other age as required by local law outside the UnitedStates) and we do not knowingly collect personal information from children. We may collect information from employers about members of all ages to determine eligibility for our services
If you are a parent or guardian and believe your child has uploaded personal information to the Services in violation of applicable law, you may contact us as described in “Contact Us” below.
9. THIRD-PARTY WEBSITES/APPLICATIONS
The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen, or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.
If you have any questions about our privacy practices or this PrivacyNotice, or to exercise your rights as detailed in this Privacy Notice, please contact us at:
248 3rd Street #1149
Oakland, CA 94607
1-510-833-6424
privacy@medervahealth.com
ANNEX A – SUPPLEMENTAL U.S. CONSUMER HEALTH DATA PRIVACY STATEMENT
This Supplemental Consumer Health Data Privacy Statement (“Consumer Health Data Privacy Statement”) supplements Mederva Health’s Privacy Notice and applies only to personal information we process that is “consumer health data” subject to the Washington My Health My Data Act (“MHMDA”)or Nevada Consumer Health Data Privacy Law (“NVCHDPL”).
Terms used in this Supplemental Consumer Health Data Privacy Statement defined in MHMDA or NVCHDPL will have the meaning set forth in those laws to the extent such laws are applicable.
Consumer Health Data We Collect
Under the MHMDA, “consumer health data” is defined as “personal information that is linked or reasonably linkable to a consumer and that identifies the consumer's past, present, or future physical or mental health status.”
Under NVCHDPL,“consumer health data” is defined as “personally identifiable information that is linked or reasonably capable of being linked to a consumer and that a regulated entity uses to identify the past, present or future health status of the consumer.”
Because consumer health data is defined very broadly, many of the categories of personal information we collect under our Privacy Notice may also be considered consumer health data.
Examples of consumer health data you may provide to us, or that we may otherwise collect, may include:
- Information that could identify your attempt to seek health care services or information, including services that allow you to assess, measure, improve, or learn about your or another person’s health. For example, we collect your search queries on the Services, which may include queries or other information concerning nutrition, wellness, fitness, medical conditions, or other health-related topics.
- Information about your health-related conditions, symptoms, status, diagnoses, disease, testing, or treatments.
- Information about social, psychological, behavioral, and medical interventions.
- Information about use or purchase of prescribed medication.
- Information about measurements of bodily functions, vital signs, symptoms, or characteristics.
- Information about diagnoses or diagnostic testing, treatment, or medication.
- Information about surgeries or other health-related procedures.
- Reproductive or sexual health information.
- Information about gender-affirming care.
- Information about your access to healthcare, including location information (e.g., city, state, and zip code) that could reasonably indicate an attempt to acquire or receive health services or supplies; or
- Information processed to associate or identify an individual with the data listed above derived or extrapolated from non-health information.
- Information related to the precise (geo)location information of a consumer used to indicate an attempt by a consumer to receive health care services or products.
- Other information that may be used to infer or derive data related to the above or other consumer health data.
Sources of Consumer Health Data
We collect consumer health data that you provide to us, consumer health data we collect automatically when you use the Services, and consumer health data from third-party sources, as described in our Privacy Notice and below.
Why We Collect and Use Consumer Health Data
We collect and use consumer health data for the purposes and in the manner described in the “How We Use Personal Information” section of our Privacy Notice.
Primarily, we collect and use consumer health data as reasonably necessary to provide you with the products or Services you have requested or authorized. This may include delivering and operating the products or Services and their features, personalization of certain product or Services features, ensuring the secure and reliable operation of the products or Services and the systems that support them, troubleshooting and improving the products and Services, and other essential business operations that support the provision of the products andServices (such as analyzing our performance and meeting our legal obligations).
We may also use consumer health data for other purposes for which we give you choices and/or obtain your consent as required by law.
Sharing of Consumer Health Data
We may share each of the categories of consumer health data described above for the purposes described above and in the “How We Use Personal Information” section of our Privacy Notice.
In particular, we may share consumer health data, with your consent or as reasonably necessary to complete any transaction or provide any product orService you have requested or authorized, as described above.
We only share or disclose your consumer health data as needed to provide you with the products or services that you request, or with your explicit consent. We may share or disclose any or all the above categories of consumer health data to the following entities, who shall use the data only as permitted for the purposes set forth above, and within the bounds of our contracts with them:
These general categories of third parties:
- Business Collaborators
- Product co-promotion partners
- Product co-development partners
- Marketing and Advertising Agencies
- Social Media Companies and Platforms
- Service Providers (including those hosting or analyzing data on our behalf, those assisting with fraud prevention, those assisting in program administration, those assisting in incident management and reporting, those administering our Site, and those who assist with our information technology, administrating productivity and data management technology, and security programs)
- Emergency Personnel
- Authorized/legal representatives, family members, and caregivers
- Third parties (including those with whom Mederva Health has joint marketing and similar arrangements, those who provide marketing and data analytics services, those who provide program enrollment or product fulfillment, payment, and authorization, other third parties as necessary to complete transactions and provide products/services, or where required by law)
- Mederva Health lawyers, auditors, and consultants
- Legal and regulatory bodies
In addition, we may share or disclose consumer health data as permitted or required by law, such as (i) to an acquiring organization if we are involved in a sale or a transfer of our business, (ii) as needed to prevent, detect, protect against, or respond to security incidents, identity theft, fraud, harassment, malicious or deceptive activities, (iii) in situations that may involve violations of our terms of use or other rules, (iv) to protect our rights and the rights and safety of others, (v) as needed to support external auditing, compliance and corporate governance functions, (vi) as needed to preserve the integrity or security of our systems, or (vii) to investigate, report, or prosecute those responsible for any action that is illegal under applicable state or Federal law.
How to Exercise Your Rights
MHMDA and NVCHDPL provide consumers with certain rights with respect to consumer health data.
Under MHMDA, consumers have the right to: (i) confirm whether Mederva Health is collecting, sharing, or selling consumer health data and to access such data;(ii) withdraw consent from Mederva Health’s collection and sharing of consumer health data; and (iii) request Mederva Health delete consumer health data.
Under NVCHDPL, consumers have the right to: (i) confirm whether Mederva Health is collecting, sharing or selling consumer health data;(ii) have Mederva Health provide the consumer with a list of all third parties with whom Mederva Health has shared consumer health data relating to the consumer or to whom Mederva Health has sold such consumer health data; (iii)request that Mederva Health cease collecting, sharing, or selling consumer health data relating to the consumer; and (iv) request that Mederva Health delete consumer health data.
The rights afforded to consumers under MHMDA and NVCHDPL are subject to certain exceptions.
You may exercise such rights by following the instructions found under the “Your Privacy Choices and Rights” section of our Privacy Notice.
Mederva Health will not discriminate against you for exercising any of your rights. We will make reasonable efforts to respond promptly to your requests in accordance with applicable laws. Please allow forty-five(45) days for a response. We may, after receiving your request, require additional information from you to authenticate your request and verify your identity. Please be aware that we may be unable to afford these rights to you under certain circumstances, such as if we are legally prevented from doing so.
If your request to exercise a right under MHMDA or NVCHDPL is denied, you may appeal that decision by contacting us at: privacy@medervahealth.com.
If your appeal is unsuccessful and your consumer health data is subject to MHMDA, you can raise a concern or lodge a complaint with the Washington State AttorneyGeneral at www.atg.wa.gov/file-complaint.
DISCLOSURE REGARDING THIRD PARTY COLLECTION oF CONSUMER HEALTH DATA UNDER NVCHDPL
This Supplement applies to Nevada consumers for purposes of providing additional disclosures required by NVCHDPL. We collect, use, process, and share consumer health data for the purposes and manners described above in our Consumer Health Data Privacy Notice.
Third Party Collection of Consumer Health Data on Mederva Health Websites. We limit third party collection of consumer health data over time and across differentInternet websites or online services when Nevada consumers use our websites or online services. We do this by disabling certain cookies or by ensuring that entities whose cookies, web beacons, pixels, and other online trackers we use on our websites and online services are our service providers or processors under applicable U.S. state privacy or consumer health data privacy laws. Nonetheless, please note that other third parties may still be able to process consumer health data from you over time and across different websites depending on your browser, browser settings and add-ons, and associated permissions you have set on your device. This collection of consumer health data by those third parties is unrelated to Mederva Health processing of consumer health data from you, and we encourage you to review your browser settings and review those third parties’ privacy notices for more information about their consumer health data practices.
Review and Revision of Consumer Health Data. If you would like to review and/or revise your consumer health data, you may submit a request to us via any of the methods listed in this Notice.
UPDATES TO THIS supplemental CONSUMER HEALTH DATA PRIVACY STATEMENT
We may update this Supplemental Consumer Health Data Privacy Statement from time to time in our sole discretion. If we do, we’ll let you know by posting the updated Supplemental Consumer Health Data Privacy Statement on our website, and/or we may also send other communications.
ANNEX B – CONSUMER HEALTH DATA AUTHORIZATION
This Consumer Health Data Privacy Authorization (“Authorization”)supplements Mederva Health’s Privacy Notice, , and the Mederva Health cookie banner and applies only to “consumer health data” subject to the Washington My Health My Data Act (“MHMDA”) or Nevada Consumer Health DataPrivacy Law (“NVCHDPL”) (as applicable).
Terms used in this Authorization defined in MHMDA or NVCHDPL will have the meaning set forth in those laws to the extent such laws are applicable.
If you opt-in to “personalized marketing” through the www.medervahealth.com cookie banner, you allow Mederva Health to “sell” your consumer health data as described below:
- Specific consumer health data intended for “sale”: Consumer health data collected via cookies and similar technologies including but not limited to browsing activity on the Mederva Health website; however, consumer health data does not include PHI of current or potential Mederva Health users.
- Purpose of the “sale” of consumer health data: To tailor and deliver personalized advertisements to you.
- How consumer health data purchasers gather and use the data: Consumer health data purchasers will gather the data via cookies and other tracking technologies when you visit the Mederva Health website. These purchasers may use the data to assist us to deliver personalized advertisements to you and in accordance with their privacy policies linked below.
- Consumer health data purchasers’ contact information:
- Contact information for Mederva Health: privacy@medervahealth.com
Please note:
- The provision of goods or services may not beconditioned upon you accepting the terms of this authorization.
- Purchasers may redisclose the consumer healthdata sold under this authorization and such data may no longer be protected bythe MHMDA and/or NVCHDPL.
- You may revoke this authorization at any time through the Mederva Health cookie banner.To do so, please be sure the box next to “Personalize marketing” is unchecked and click “Save my choices.” You may also click “Decline all” to decline our use of all cookies not required to operate our website.
- A revocation will not impact previously sold consumer health data. In addition, if you use different browsers or devices, you must indicate your choices on each browser/device used to access privacy@medervahealth.com.
- If you have any questions about how to revoke your authorization, please contact privacy@medervahealth.com.
- This authorization will expire one (1) year after accepting it.
